Privacy Policy

Your Details

When you book with us, we ask that you identify the names, ages, addresses, telephone number and email addresses of those intended to stay in the Cottage (a maximum of six). We will retain those details for our own administrative purposes. These details are not divulged to any other company or business or anyone outside those facilitating renting or servicing of The Cottage, save for enforcements of the Terms.

Payment

Payment is in advance by bank transfer to Elizabeth Thomas - details to be provided on booking. We will not ask for your credit or debit card details.

Terms & Conditions

These terms and conditions are between the owners of The Cottage and the "lead guest”, defined as the individual who books The Cottage.

Payment Policy

The minimum stay (save by other arrangement) is 12 weeks.

For 12 week stays (or more) a 4-week non-refundable Booking Deposit is required to confirm your reservation. The remaining balance (the Balance Payment) for the 12 week stay is required a month prior to your arrival. If you are due to arrive within a month of your booking, the full payment for the 12 weeks stay is required to confirm your booking. For shorter stays the Booking Deposit will be subject to negotiation, but no less than one third of the total balance.

A separate refundable Damages Deposit is required prior to your arrival. The Damage Deposit is refundable less any sums required for the inventory on checkout, professional clean and repair or replacement of any damage to the premises or contents caused during the stay. If the Damage Deposit is used during your stay then a top-up payment is necessary to ensure we retain a £3,240 balance at all times.

Agreed stays longer than 12 weeks are paid in advance and in three monthly instalments, a month in advance. For example, payment for weeks 13 to 25 will be paid at the start of week 9 and so on, unless a monthly arrangement has been agreed in advance.

If payments are not received by the due date we will make every effort to contact you but if we are unsuccessful and the Balance Payment remains unpaid we will treat your booking as cancelled by you. If you are currently resident and payment for the following month has not been received an immediate Notice to Quit will be served upon you and eviction proceedings commenced. We will seek all legal costs and lost rental income associated with the eviction from the Lead Guest.

Cancellation Policy

The Booking Deposit is non-refundable expect in the following circumstances:

If you cancel your stay less than 60 days prior to your arrival, only in the event that re-letting is achieved throughout the dates you booked will the Booking Deposit be refunded.

If you cancel your stay less than 28 days prior to your arrival date and you have made the Balance Payment for your stay, the Booking Deposit and Balance Payment will be refunded only if re-letting is achieved throughout the dates you booked, less an administration fee of £100.

The Damages Deposit is refundable in full on cancellations at any point prior to arrival.

If we cancel or amend your booking -

We would not expect to have to make any changes to your booking, but should a problem occur resulting in us needing to make alterations to, or cancel your booking, we will inform you as soon as is reasonably practical. If we cancel your booking, we will refund in full all payments (including Booking Deposit, Balance Payment and Damages Deposit) you have paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday stay (including, without limitation, cost of travel, entertainment, activities or insurance).

Insurance

We strongly advise you to take out insurance for cancellation and medical treatment to cover the cost of your stay.

Healthcare in Guernsey is provided by Private GPs, Consultants at The Medical Specialist Group LLP, and the Health & Social Care department and is outside of the UK National Health Service. The European Health Insurance Card (EHIC) is not valid in the Bailiwick. This means that most visitors from the UK will have to pay a fee for all services. Anyone travelling to the Islands, which include Guernsey, Jersey, Alderney, Sark and Herm, will be required to pay for medical treatment. Visitors should therefore take out adequate insurance before they travel and the policy should include cover for emergency medical expenses plus repatriation in order that all treatment costs can be claimed.

Terms of Use

You may not allow more than six people to stay in the Cottage and you must notify us of the names and ages of those staying. If you have under occupied your accommodation when booking you must advise us of any increase in number and give names of those you are adding. If you significantly change the makeup of the party during your stay in the Property, or take any animal into The Cottage we can refuse to provide accommodation, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

We strive to be as accommodating as possible and will meet you on arrival at a pre-arranged time to hand over the keys.

Pets are not allowed.

The Cottage is strictly non-smoking. Any guest found to be smoking within The Cottage will be asked to leave immediately with no refund to monies paid. A charge will be made if extra Housekeeping is required to eradicate the smell of smoke.

Please look after the key to The Cottage. A £100 surcharge will be applied for any key that is not returned, which includes the cost of a replacement lock and keys, locksmith call-out fee, fitting of lock, and the inconvenience involved.

We kindly ask that you leave The Cottage, equipment and furnishings as you found them.

Damage to the accommodation, contents or grounds will be charged at cost - by booking The Cottage you agree to our terms and conditions, and you specifically agree to any charges levied by the property in respect of damage caused during your stay and/or any additional room charges for missing items, keys not returned and for extra cleaning costs. You are aware that you shall be informed by email prior to any monies being taken from your Damages Deposit throughout your stay. If the damage caused is greater than the refundable damages deposit paid we will issue an invoice to you for immediate payment, and any failure to settle the amount due will result in legal action.

Guests are to be considerate to us, our guests, and our neighbours, in regards to noise, tidiness and behaviour. Anyone causing disturbance to other residents may be asked to leave immediately with no refund of monies paid.

No responsibility can be accepted for personal injury, damage to or loss of personal effects, while on the premises.

You agree to allow us or any representative of ours access to The Cottage at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to perform weekly cleans and linen changes.

The contract between you and us is governed by the law of the Bailiwick of Guernsey and we both agree that any dispute, matter or other issue which arises between us will be subject to the exclusive jurisdiction of the Court of Guernsey.

The information contained in this website is for general information purposes only. The information is provided by The Cottage and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of The Cottage. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Cottage takes no responsibility for, and will not be liable for, the website being temporarily unavailable.